Should store associates deliver online orders? - RetailWire
As stores reopen, US retailers retool their workforces in
Nordstrom's Strategy for Success, 6 Key Elements
What Is Direct to Consumer (DTC) Ecommerce?
What happened to Fry's? They claim they're not closing but the store
service culture — Inside Customer Service blog — Jeff Toister
Retail - MarketScale
Kohl's, Dillard's, Nordstrom Prove Cutting Inventory Can Boost
David J. Katz on LinkedIn: Department Stores Are Maxed Out
Nordstrom shares plunge as labor costs, inventory issues hit sales
THE CUT: Features JILL LINDSEY on how Retail Stores can thrive
Quiet Highway: Saga of a Gentleman: Retailers' Woes Have Nothing